FAQs

01. How to contact customer service?

Click here to contact us.



02. How to apply for a promotional code?

To redeem the promotion, just enter the code you received during the checkout process. Please note that only one promotional code can be used per order.



03. What should you do if you encounter problems when ordering at your store?

Please send an email to [email protected] to contact us. Online 24 hours.



04. Does bogg-bag.com offer promotions?

Yes, bogg-bag.com offers discounts. Please note that our promotions are only valid for a limited time, but we will always post new promotions on our website, so be sure to check back frequently.




05. How do I know if the product is still in stock?

We will update inventory information regularly. If the item is not available, we will update it on the product detail page in time.




06. How can I check the status of my order, return or exchange?

You can check the status of your order by clicking on part of the "My Drums" and "Order History" pages of the online store




07. Why is myorder delayed?

Orders are usually processed within 24 hours. Your order status shows that your order has not been shipped, but the goods are in stock. It may be the following situation:  
we cannot obtain your payment information, please check your PayPal payment information.




08. What is your return policy?

If for some reason you arebuying dwarfgardener productsIf you are not completely satisfied, you can get a full refund of the product within 30 days after purchase (except for shipping and handling fees). If we receive a message that the returned product is damaged, it is not within the scope of the return.




09. What should I do if the product I ordered on the website looks different from the product I received?

We will update the product packaging regularly, so the product you receive may be slightly different from the product description on the website. If you still feel that you have received the wrong product, please contact us.